Machine Repair Request

You must complete ALL STEPS to ensure that your machine is repaired quickly and correctly.

STEP 1: Fill out the form below completely and click “SUBMIT”.
STEP 2: The next step is to complete the $0 invoice that will save your credit card on file. The credit card used here will be used AFTER the unit is repaired for the return shipping fees and for any repair charges (if the repair is not covered by warranty, unit is no longer under warranty, or if the warranty has been voided).
STEP 3: Once submitted, you will receive an email within 1-2 business days that will include your RMA number and an address with instructions on where to ship your machine. DO NOT ship your machine until you receive the RMA instructions email. If you do not see this email in 48 hours please check your junk and spam folders.
STEP 4: Send your tracking number to us at Support@mwpemf.com so we can be on the lookout for your machine.

***Please Note – You will be charged for Return Shipping within 1-2 business days of the RMA being issued. Unless our team discusses with you otherwise. Please see below for flat-rate return shipping fees. Fees are subject to change:
Sol/Semi 10/Spiro – $75
Maia Pro – $85
Sol Pro – $100
Pulse Pro – $125
Julian – $150
Julian Duo – $200