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Machine Repair Request – Julian, Julian Duo, Pulse Pro, Sol, Spiro, Sol Pro, Semi 10

PEMF Solutions Repair Request

You must complete ALL STEPS to insure that your machine is repaired quickly and correctly.

STEP 1: Fill out the form below completely and click “SUBMIT”.

STEP 2: Check your email for a “Docusign Agreement” you must sign and select a return shipping speed. If you do not see this email in 2 hours please check your junk and spam folders.

STEP 3: Once submitted, you will receive an email within 1-2 business days that will include your RMA number, and an address with instructions on where to ship your machine. DO NOT ship your machine until you receive the RMA instructions email. If you do not see this email in 48 hours please check your junk and spam folders.

STEP 4: Send your tracking number to us at Support@mwpemf.com so we can be on the lookout for your machine.

This for is for the Julian, Julian Duo, Pulse Pro, Sol machine repairs ONLY.
  • Your machine Serial Number is located on the back of your Pulse Pro or inside the lid of your Sol machine.
  • Please select whether you need an attachment repaired OR a machine repaired, or both. (Attachments that are sparking can not be repaired)
  • Be as descriptive as possible, so we can diagnose and repair your product quickly.
  • Please choose how you would like your machine shipped back to you?
  • When your machine is repaired where would you like it shipped? Someone must sign for the machine when it arrives back to you.
  • You MUST fill out the credit card authorization form on the next page in order to receive your RMA email. If machines are available, you may rent one during your repair time. The cost is $100 a week + shipping. If you would like to check the availability of a loaner machine please or your machines warranty status call 833-MagnaWave. By submitting this form you agree to all our terms and conditions including but not limited to the information below. MagnaWave and its suppliers are not responsible for lost or stolen packages or damages caused by return shipping. Loaner machines must be returned promptly upon return of your machine, otherwise you may be charged additional fees. MagnaWave is not responsible for returning any machines by a certain date, if you are in a rush please choose expedited return shipping. Depending on repairs needed, machine service can take 2 to 7 business days + shipping. You are responsible for all shipping charges, warranty repairs will be covered.