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Try Before You Buy
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Machine Owners
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RMA Request Form
New RMA Form
This is the start of the revised RMA form and process.
Step
1
of
4
25%
First we need to know some information about you. Fill in this section then click next to move on to the next section.
Name
*
First
Last
Email
*
Phone
*
Now we need some information about the issue you are experiencing.
Specify RMA type
*
Machine repair only
Attachment repair only
Attachment and machine repair
Equipment Return
Please select whether you need an attachment repaired OR a machine repaired, or both. (Attachments that are sparking can not be repaired)
What type of MagnaWave machine do you have?
*
Machine Type
Aura Pulse
Aura Wave
Julian
Julian Duo
Julian Office
Maia Pro
Nova HD
Nova HD+
Pulse Pro
ROC
Semi 10
Sol
Sol Pro
Spiro
What is your Machine Serial Number?
*
Your machine Serial Number is located on the back or inside the case of your machine.
What Attachment Needs Repaired?
*
Attachment Type
Large Loop
Butterfly Loop
MagEnergy Mat
Wave Wings
Zoom Paddle
Magna Lasso
Lead Extension
Wave Oasis
Vibration Oasis
Full Body Travel Mat
Other
What is your Attachment Serial Number?
*
Your attachment serial number is located near the plug.
Do you need to send another attachment?
yes
no
Attachment 2
Attachment Name
Serial Number
Add a third attachment?
yes
no
Attachment 3
Attachment Name
Serial Number
Add a fourth attachment?
yes
no
Attachment 4
Attachment Name
Serial Number
Add a fifth attachment?
yes
no
Attachment 5
Attachment Name
Serial Number
Please select option that best describes the issue.
*
Irregular pulsing
Annual Maintenance
No power to machine
Machine has power but does not pulse
Digital faceplate/technical issue
Physical damage
Return
Was anyone hurt?
*
Yes or No
No
Yes
Describe the issue with your equipment or reason for return.
*
Be as descriptive as possible, so we can diagnose and repair your product quickly.
Information about returning your machine or attachment once the repairs are complete.
Return shipping speed
*
Please choose how you would like your machine shipped back to you?
Shipping
Ground 3-5 days
2 to 3 day Air
Overnight
International
Local Pickup
None
Do you need a loaner machine?
*
YES - I WOULD LIKE A LOANER MACHINE IF ONE IS AVAILABLE
NO - I DO NOT NEED A LOANER MACHINE
MAYBE - I WILL REACH OUT TO THE MAGNAWAVE OFFICE
Return shipping address
*
When your machine is repaired where would you like it shipped? Someone must sign for the machine when it arrives back to you.
Street Address
Address Line 2
City
State
Alabama
Alaska
American Samoa
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Guam
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Northern Mariana Islands
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
U.S. Virgin Islands
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Armed Forces Americas
Armed Forces Europe
Armed Forces Pacific
ZIP Code
Return shipping address
*
When your machine is repaired where would you like it shipped? Someone must sign for the machine when it arrives back to you.
Street Address
Address Line 2
City
State / Province / Region
ZIP / Postal Code
Country
Canada
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cabo Verde
Cambodia
Cameroon
Canada
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos Islands
Colombia
Comoros
Congo
Congo, Democratic Republic of the
Cook Islands
Costa Rica
Croatia
Cuba
Curaçao
Cyprus
Czechia
Côte d'Ivoire
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, Democratic People's Republic of
Korea, Republic of
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
North Macedonia
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestine, State of
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Romania
Russian Federation
Rwanda
Réunion
Saint Barthélemy
Saint Helena, Ascension and Tristan da Cunha
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Sweden
Switzerland
Syria Arab Republic
Taiwan
Tajikistan
Tanzania, the United Republic of
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkmenistan
Turks and Caicos Islands
Tuvalu
Türkiye
US Minor Outlying Islands
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Venezuela
Viet Nam
Virgin Islands, British
Virgin Islands, U.S.
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Ã…land Islands
Terms & Conditions* By submitting this form, you agree to all terms and conditions including but not limited to the information below:
*
I agree to the Terms and Conditions
I do not agree to the Terms and Conditions
Loaner machines rent for $100 a week and are based on availability. The rental fee starts when the machine ships and ends when the machine is returned. Loaner machines must be returned within 3 business days upon the return of your machine.
Shipping charges are your responsibility. MagnaWave is not responsible for returning a machine by a certain date, if you are in a rush, please choose expedited return shipping.
MagnaWave and its suppliers are not responsible for lost or stolen packages, or damage caused during return shipping.
All work will be completed in the order received and generally takes around 10-15 business days after being received, however, repair times can vary. Repair costs for equipment that is under the 3-year warranty will be covered unless voided or expired.
I agree that my machine will be cleaned before being sent in for repair. If not, a minimum fee of $125 will be charged for cleaning services
*
I agree
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